Frequently Asked Questions

Once logged in, you can click on the "My Account" link and view your account. From here, you can update your account information by clicking "Update Account".

Once logged in, you can click on the "My Account" link to view your account. From here, you can change your password by clicking "Reset Password".

You may return merchandise within (30) days of receipt of your order. Prior to returning your merchandise, please email support at customerservice@iceboxmail.com for a Return Merchandise Authorization Number (RMA). You will need your order number and reason for return. Once you have your RMA#, you can send returns to Icebox Support Attn: Returns Department, 3993 Tradeport Boulevard, Atlanta, Georgia, 30354. Upon receipt of the merchandise, a credit to your card will be issued.

The inventory that's shown is real-time based on orders that have processed.

Contact your sales representative at The Icebox and they can work with you to make sure your project is handled to perfection.

Unfortunately, no. All deliveries will come via FedEx/UPS and must be delivered to a physical address.

Most in-stock orders ship within 1 to 2 business days (inventory permitting). Depending on your shipping method, your order should be delivered within 1 to 4 business days after it ships.

Yes. Please contact us by email at customerservice@iceboxmail.com.